Terms of Service

These terms are the agreement between your business (“you”) and To be confirmed (“PrimerLedger”, “we”, “us”) for the use of PrimerLedger at app.primerledger.com and www.primerledger.com. By creating an account, or by accepting an invitation to a company, you accept them on behalf of yourself and the business you act for.

Who we are

PrimerLedger is operated by To be confirmed, registration no. To be confirmed, TIN To be confirmed, To be confirmed. You can reach us at hello@primerledger.com.

Words we use

• Company: one business set up in PrimerLedger, with its own records, members and subscription.
• Owner: the person who created the company, or anyone the Owner made an Owner. Owners manage the subscription.
• Member: anyone invited to a company, with the role Owner, Admin, Accountant or Viewer.
• Records: everything entered into a company: invoices, payments, expenses, customers, suppliers, attachments and settings.
• Service: the PrimerLedger app, the website, the help assistant and our support.

The service

PrimerLedger is an online app for keeping a small business's records: invoices and payments, expenses with their receipts, customers and suppliers, reports and exports. It runs in a web browser; nothing is installed and nothing physical is delivered. Access starts as soon as you sign up and confirm your e-mail address.

Your right to use it

While your company has an active trial or subscription, we give you a non-exclusive, non-transferable right to use the service for your business's own records. A read-only company keeps the right to view and export its records. The right ends when the agreement ends.

Your account and your team

• You must be at least 18 years old and allowed to act for the business. The details you give us must be true.
• The Owner decides who is invited and with which role, and can remove a member at any time. You are responsible for what your members do in your company.
• Keep passwords private and do not share accounts; each person signs in with their own. Tell us at once at hello@primerledger.com if you think someone else has used your account.
• One login can belong to several companies; each company keeps its own records and its own subscription.

Trial and subscription

• Every company starts with a free trial of 90 days with every feature, counted in Manila calendar days with the signup day as day 1. No payment card is needed. During the trial, some features may be marked as new or preview; they can change.
• After the trial the price is ₱299 per company per month. Whether VAT is included is to be confirmed.
• Each paid month runs from the date your period starts to the same date the following month. Paying early never shortens your trial. We e-mail an invoice for every payment.
• If a period is not paid within 7 days after it ends, or the trial ends without a payment, the company becomes read-only: you can view and export everything, but you cannot add or change records until you pay. We never delete records because of non-payment.
• You can cancel at any time; access continues until the end of the period you paid for. Refunds are covered by the Refund and Cancellation Policy.
• We will give at least 30 days' notice by e-mail before any price change applies to you. If you do not agree, you can cancel before it applies.

Taxes on our fee

Our invoice shows any tax included in the price. If the law requires your business to withhold tax from what you pay us, you may do so; please send us the BIR Form 2307 certificate for the amount withheld, and we will count the payment as made in full.

Fair use

The plan has no set limit on invoices, expenses or members. To keep the service fast for everyone, we may slow down or ask you to reduce use that is far beyond what a small business needs, such as automated bulk uploads or very large files. Plan limits, if any: users To be confirmed, file storage To be confirmed. We will tell you before taking any step.

Your data

• The records you enter belong to you. You give us permission to store, copy, back up and display them only so we can provide the service to you.
• We do not sell your records, use them for advertising, or use them to train artificial intelligence models.
• You can export your invoices, expenses and ledger at any time, including while your company is read-only.
• We back up the service every night to recover from failures. Backups are not a replacement for your own exports: keep a copy of what you must keep by law.
• For the personal data inside your records (your customers' and suppliers' details), your company is the personal information controller and we process it for you, as set out in the Data Processing Addendum. How we handle our own account data is in the Privacy Policy.

Your books and your taxes

PrimerLedger helps you keep records and shows the tax you enter on invoices and expenses. It does not prepare or file tax returns, is not accredited by the BIR, and is not a substitute for advice from an accountant or lawyer. Totals and reports are only as accurate as what is entered. You remain responsible for your own tax and registration obligations, including using invoices and receipts that meet the rules that apply to your business, and for checking your numbers before you rely on them.

The help assistant

The “Ask PrimerLedger” assistant answers questions about how to use the service from our help guide, using an artificial intelligence model. It cannot see your records. Its answers can be wrong: check them, and ask a person at hello@primerledger.com when it matters.

Confidentiality

We keep your records and anything else you share with us that is not public confidential, and use it only to provide the service. We disclose it only with your permission, to the service providers we need (bound to the same duty), or when the law or a lawful order requires it, in which case we will tell you if we are allowed to. This duty continues after the agreement ends.

Our software

The PrimerLedger software, design, brand and help content belong to us. You may not copy, resell, or reverse engineer them except as the law allows. If you send us ideas or feedback, we may use them to improve the service without owing you anything.

Services of others

Some parts of the service rely on other companies, for example e-mail delivery and, when enabled, online payments. We choose them with care, but their own terms apply to what they do, and we are not responsible for their outages. Bank transfers and GCash payments are made through your own bank or wallet.

Acceptable use

Use of the service must follow the Acceptable Use Policy.

Availability, support and changes

We work to keep PrimerLedger available every day, but we cannot promise that it will never be interrupted; planned maintenance is done outside Manila business hours where possible. Support is by e-mail at hello@primerledger.com, Monday to Friday, 9:00 to 18:00 Manila time. We may improve or change features; if a change removes something important you rely on, we will tell you in advance.

What we promise, and what we do not

We provide the service with reasonable care and skill. Apart from that and any promise the law does not let us exclude, the service is provided “as is” and “as available”, and we do not promise that it will be free of errors or fit every particular purpose. You use PrimerLedger for your business, not as a consumer.

Liability

To the extent allowed by law, our total liability for all claims relating to the service is limited to the fees you paid for the affected company in the three months before the claim. We are not liable for indirect or consequential losses such as lost profits, lost business, or penalties and surcharges caused by figures you entered. These limits do not apply to fraud, gross negligence, wilful misconduct, or any liability that cannot be limited under Philippine law, and they do not reduce what you owe us.

Claims caused by your use

If someone makes a claim against us because of records you entered, documents you issued with PrimerLedger, or your breach of these terms or of the law, you will cover our reasonable costs of that claim, unless it was caused by our own fault.

Ending the agreement

• You can stop using PrimerLedger at any time and cancel a company's subscription from Settings, then Billing.
• We may suspend or close an account that seriously breaks these terms or the Acceptable Use Policy. Where the breach can be fixed, we will first give you 14 days' notice to fix it, unless the law, a security risk or the harm to others requires faster action.
• We may end the service for everyone with at least 60 days' notice, in which case you will be able to export all your records and we will refund any period you paid for and cannot use.

After it ends

After a company is closed, its Owner can still ask us for an export of its records for 30 days. We then erase the records after To be confirmed, except what the law requires us to keep (such as the invoices we issued to you). The sections on your data, confidentiality, our software, liability, claims and governing law continue to apply after the agreement ends.

Events outside our control

Neither side is responsible for delays or failures caused by events it cannot reasonably control, such as natural disasters, power or internet outages, or failures of the services of others, as long as it does what it reasonably can to limit the effect. This does not excuse payments already due.

Electronic agreement and notices

This agreement is made electronically. Under the Electronic Commerce Act (Republic Act No. 8792), accepting it in the app has the same effect as signing it on paper; we record the date and version you accepted. We send notices to the e-mail address of the company's Owners, and you can send notices to hello@primerledger.com.

Changes to these terms

We may update these terms. For changes that matter to you, we will e-mail Owners at least 30 days before they apply. If you do not agree, you can cancel before then. The date at the top of this page shows the latest version.

Governing law and disputes

These terms are governed by the laws of the Republic of the Philippines. If there is a disagreement, write to us first; we will try to settle it in good faith within 30 days, and both sides may agree to mediation before going to court. Courts: To be confirmed.

General

• These terms, the Privacy Policy, the Data Processing Addendum, the Acceptable Use Policy and the Refund and Cancellation Policy are the whole agreement about the service.
• If one part is found invalid, the rest still applies.
• Not enforcing a right right away does not mean giving it up.
• You may not transfer this agreement without our written consent. We may transfer it to a company that takes over the service, and will tell you if we do.

Contact

Questions about these terms: hello@primerledger.com. Privacy questions: hello@primerledger.com.